FAQ

Orders & Shipping

How long does shipping take?

Orders are typically delivered within 5–12 business days after processing.

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How can I track my order?

Once your order ships, you’ll receive a tracking email with updated shipping information.

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Can I cancel my order?

Orders can only be canceled within 12 hours after purchase.

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Products

Are your products machine washable?

Many of our products feature removable or washable covers. Please refer to individual product pages for care instructions.

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Are the seat cushions firm or soft?

Our cushions are designed to provide balanced support and comfort for everyday sitting.

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Do the bath pillows fit all tubs?

Our bath pillows fit most standard bathtubs with smooth surfaces.

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Returns

What is your return policy?

We accept returns within 30 days of delivery for eligible unused items.

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What if my order arrives damaged?

Please contact us within 7 days with photos, and we’ll help resolve the issue quickly.

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Support

How can I contact customer support?

You can reach us anytime at: smarttrendsvip@hotmail.com